Refund & Cancellation Policy

Effective Date: [26-September-2025]

At Alo Healthcare, we value customer satisfaction and strive to provide hassle-free service. Below are our refund and cancellation terms:

1. Service Cancellations

• 1. Users may cancel bookings (ambulance, lab tests, physiotherapy, etc.) within a specific time window (e.g., 2 hours before scheduled service).
• 2. Late cancellations may not be eligible for a refund.

2. Product Returns

• 1. Medical equipment and accessories (purchased or rented) can be returned only if defective, damaged during delivery, or mismatched.
• 2. Consumable products (like medicines, syringes, or diagnostic kits) are non-returnable for safety reasons.

3. Refund Eligibility

4. Non-Refundable Cases

• 1. Services already availed or completed.
• 2. Products damaged due to customer misuse.
• 3. Late cancellation requests beyond the allowed time.